UPMC Pillars of Excellence
UPMC Health Services Division Priorities include People, Quality/Efficiency, Service, and Finance. Operational Excellence Work Streams were established to support the system priorities to achieve success.
Patient Access/
HSD Front Door
This pillar work drives CMI referral volume to UPMC while presenting a seamless patient experience
IDFS/Care Coordination/ Discharge Planning
This pillar work aims to implement systemwide care coordination structure to improve patient/member care, enhance clinical outcomes, and lower total costs
Surgical Services Effectiveness
This pillar work will optimize and standardize surgical supply utilization and streamline data management, reporting, reducing variability of block scheduling, and define a process for prioritizing surgical cases
Clinical Service Coverage & Coordination
This pillar will align services and access needs to assure consistent care delivery across Allegheny County, Pennsylvania
Acute Care Optimization
This pillar work will create supply standardization, new care processes, and regionalize capacity management
Clinical Quality Capture
This pillar examines Vizient data validation and Nuance implementation while improving provider documentation to accurately reflect patient acuity